Returns of unaltered items in their original condition shipped to US addresses are accepted within 10 days of receipt of your order for a refund or store credit, less shipping costs. All returns must be approved in advance by Erie Basin. Special orders and items that have been resized, altered, or custom made are non-returnable. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address. Online purchases made with the "In Store Pick-Up" option selected may be returned within 10 days of the purchase date.
Please note that due to customs and duty fees, items shipped to addresses outside of the United States are non-returnable.
To return an item, please email us within 10 days of receipt to obtain an RMA number. Once an RMA number is received, please ship it via insured, certified US Mail or insured UPS within 3 business days to the address below:
Erie BasinRMA# xxx388 Van Brunt StreetBrooklyn, NY 11231
Upon receipt of the shipment, we will email you confirmation that the refund or credit has been issued.
Returns may also be made in person to Erie Basin during business hours within 10 days of receipt.
Domestic Shipping (within the United States):
All shipments are insured to their purchase price, and sent by UPS. All domestic orders over $1000 ship by UPS Next Day. Domestic orders below $1000 ship by UPS Ground unless otherwise requested. Upgrades to Next Day shipping are available.
Please note that we only ship Monday to Friday. Orders received on those days before 1pm EDT will ship the same day. Orders are not processed or shipped during scheduled closures of Erie Basin. Please see our hours for more information.
Please note that cannot ship to PO boxes.
We offer insured UPS shipping to select international locations for $65-125 depending on the order total. Note that customs clearance into your country may cause additional delays (sometimes up to three weeks).
Please note that you are responsible for all duties and taxes upon delivery. Your local Customs Office will help you determine what will be due. The carrier will contact you once your shipment has cleared customs to collect the total amount due. Refused shipments that are returned to us will be refunded less shipping charges.
Delivered international orders are non-returnable.