Orders placed in December 2019 have an extended exchange window and may be returned for exchange or store credit through January 15th, 2020. Returns for refund must be made within the normal return policy (see below).
Returns of unaltered items in their original condition shipped to US addresses are accepted within 10 days of receipt of your order for a refund or store credit, less shipping costs. All returns must be approved in advance by Erie Basin. Special orders and items that have been resized, altered, or custom made are non-returnable. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address. Online purchases made with the "In Store Pick-Up" option selected may be returned within 10 days of the purchase date.
Please note that due to customs and duty fees, items shipped to addresses outside of the United States are non-returnable.
To return an item, please email us within 10 days of receipt to obtain an RMA number. Once an RMA number is received, please ship it via insured, certified US Mail or insured UPS within 3 business days to the address below:
Erie BasinRMA# xxx388 Van Brunt StreetBrooklyn, NY 11231
Upon receipt of the shipment, we will email you confirmation that the refund or credit has been issued.
Returns may also be made in person to Erie Basin during business hours within 10 days of receipt.
Domestic Shipping (within the United States):
We offer $15 flat rate shipping to addresses within the United States. All shipments are insured to their purchase price, and sent by UPS. All orders over $2500 ship by UPS Next Day. Orders below $2500 ship by UPS Ground unless otherwise specified. All orders must be signed for.
Please note that UPS does not deliver to PO boxes.
Upgrades to Next Day shipping are available for $45, but please note that we typically only ship on Wednesdays, Thursdays, and Fridays.
We offer $125 flat rate shipping to Australia, Canada, Germany, Hong Kong, Norway, New Zealand, Puerto Rico, Singapore, Saudi Arabia, Sweden, Turks & Caicos, United Kingdom, US Virgin Islands, British Virgin Islands. Because of our insurance we are unable to ship to other countries at this time. International orders are sent by FedEx. FedEx generally delivers within 3-4 business days, but note that customs clearance into your country may cause additional delays (sometimes up to three weeks).
Please note that you are responsible for all duties and taxes upon delivery. Your local Customs Office will help you determine what will be due. FedEx will contact you once your shipment has cleared customs to collect the total amount due. Refused shipments that are returned to us will be refunded less shipping charges.
Delivered international orders are non-returnable.