Online Return Policy
Orders placed in December 2019 have an extended exchange window and may be returned for exchange or store credit through January 15th, 2020. Returns for refund must be made within the normal return policy (see below).
Returns of unaltered items in their original condition shipped to US addresses are accepted within 10 days of receipt of your order for a refund or store credit, less shipping costs. All returns must be approved in advance by Erie Basin. Special orders and items that have been resized, altered, or custom made are non-returnable. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address.Online purchases made with the "In Store Pick-Up" option selected may be returned within 10 days of the purchase date.Please note that due to customs and duty fees, items shipped to addresses outside of the United States are non-returnable. Returns may also be made in person to Erie Basin during business hours within 10 days of receipt.
In Store Return Policy
Returns of unaltered items in their original condition purchased in person at Erie Basin’s Brooklyn store are accepted within 7 days of purchase for exchange or store credit only. Special orders and items that have been resized, altered, or custom made are non-returnable. Store credits expire one year after the original issue date.
If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Erie Basin will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. As well, you could be held liable for losses incurred by Erie Basin or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Erie Basin immediately of any unauthorized use of your account and/or password(s), or other breach of security.
Orders and Price
We reserve the right at any time after receipt of your order to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.
Online Payment Options
We accept Visa, Mastercard, American Express, and Discover for online purchases. For security purposes please do not send cash or include your credit card details in any email communication.
If you purchase is a gift, please select that option at checkout. An option to include a personal message will be included. A receipt will be omitted from the package.
Applicable taxes will be charged on total merchandise and service fees, including shipping and handling, for orders shipped within New York state.
Charging Your Credit Card
Once your order is placed, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.
We offer $15 flat rate shipping to addresses within the United States. All shipments are insured to their purchase price, and sent by UPS. All orders over $2500 ship by UPS Next Day. Orders below $2500 ship by UPS Ground unless otherwise requested. Upgrades to Next Day shipping are available for $45. All orders must be signed for.
Please note that we only ship on Wednesdays, Thursdays, and Fridays. Orders received on those days before 2pm EDT will ship the same day. Orders received after 2pm EDT Friday will ship the following Wednesday. Orders are not processed or shipped during scheduled closures of Erie Basin. Please see our hours for more information.
Please note that UPS does not deliver to PO boxes.
We offer $125 flat rate shipping to Australia, Canada, Germany, Hong Kong, Norway, New Zealand, Puerto Rico, Singapore, Saudi Arabia, Sweden, Turks & Caicos, United Kingdom, US Virgin Islands, British Virgin Islands. Because of our insurance we are unable to ship to other countries at this time. International orders are sent by FedEx. FedEx generally delivers within 3-4 business days, but note that customs clearance into your country may cause additional delays (sometimes up to three weeks).
We are happy to assist with repairs or alterations of jewelry items purchased from Erie Basin whenever possible, but please be aware that certain antique pieces may be impossible to repair. Items needing repair or alteration can be shipped or brought in person to Erie Basin. If you would like to ship it to us, please email us first for shipping instructions. Once received, we’ll provide you with a quote for the work. Unfortunately we are not able to handle repairs or alterations for pieces not originally purchased from Erie Basin.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail using the details provided below:
388 Van Brunt Street, Brooklyn, NY, 11231, United States
All order information sent to eriebasin.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL
Site ContentWe are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. You agree that it is your responsibility to monitor changes to this Site.
Electronic Communications When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such agreements, notices, disclosures or communications be in writing.
TrademarksAll trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of Erie Basin or its affiliates. Erie Basin and its affiliates' trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of Erie Basin. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of Erie Basin, and may not be copied, imitated, or used without the prior written permission of Erie Basin. All other trademarks, registered trademarks, product names and company names or logos used on this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of Erie Basin or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing Erie Basin or its affiliates' names, trademarks, or product names without our express written consent.
CopyrightAll content (including text, images, graphics, and site design) within eriebasin.com is protected by worldwide copyright and other proprietary laws and treaty provisions. Erie Basin and eriebasin.com grants users of the site a limited license to access and make personal use of the site. No part of this site may be downloaded, duplicated, modified, or sold without written authorization from Erie Basin. Users agree not to access this site by means other than that provided by eriebasin.com. Disclaimer Of Warranties And Limitation Of Liability
This Site including its content is provided by Erie Basin on an as-is basis without warranties of any kind (expressed or implied), and all warranties are disclaimed. Erie Basin makes no representations or warranties that this Site or its content is free of errors, makes no warranties that this Site or its server(s) are free of harmful components or viruses even if Erie Basin has been advised of possible damages arising, and is not responsible for errors or omissions relating to pricing, text, or any other content on this Site. Use of this Site is at your own risk.
Applicable LawBy accessing, browsing or using this Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and Erie Basin or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms or any product or service offered or displayed on this Site shall be filed and adjudicated only in the federal or state courts located in the City of New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Erie Basin or any of its affiliates.