Erie Basin is open by appointment only August 6th to September 5th. If you’d like to schedule an appointment, please email us×

  |   Open by Appt: Aug 6 - Sept 5

Returns

To return an item, please email us within 10 days of receipt to obtain an RMA number. Once an RMA number is received, please ship it via insured, certified US Mail or insured UPS within 3 business days to the address below:

Erie Basin
RMA# xxx
388 Van Brunt Street
Brooklyn, NY 11231

Upon receipt of the shipment, we will email you confirmation that the refund or credit has been issued.

Returns may also be made in person to Erie Basin during business hours within 10 days of receipt.

Returns of unaltered items in their original condition shipped to US addresses are accepted within 10 days of receipt of your order for a refund or store credit, less shipping costs. All returns must be approved in advance by Erie Basin. Special orders and items that have been resized, altered, or custom made are non-returnable. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address. Online purchases made with the "In Store Pick-Up" option selected may be returned within 10 days of the purchase date.

Please note that due to customs and duty fees, items shipped to addresses outside of the United States are non-returnable.

Repairs

We are happy to assist with repairs or alterations of jewelry items purchased from Erie Basin whenever possible. Items needing repair or alteration can be shipped or brought in person to Erie Basin. If you would like to ship it to us, please email us first for shipping instructions. Once received, we’ll provide you with a quote for the work. Unfortunately we are not able to handle repairs or alterations for pieces not originally purchased from Erie Basin.

Shipping

Domestic Shipping (within the United States):

We offer $15 flat rate shipping to addresses within the United States. All shipments are insured to their purchase price, and sent by UPS. All orders over $2500 ship by UPS Next Day. Orders below $2500 ship by UPS Ground unless otherwise specified. All orders must be signed for.

Please note that UPS does not deliver to PO boxes.

Upgrades to Next Day shipping are available for $45, but please note that we typically only ship on Wednesdays, Thursdays, and Fridays.

International Shipping:

We offer $125 flat rate shipping to Australia, Canada, Germany, Hong Kong, Norway, New Zealand, Puerto Rico, Singapore, Saudi Arabia, Sweden, Turks & Caicos, United Kingdom, US Virgin Islands, British Virgin Islands. Because of our insurance we are unable to ship to other countries at this time. International orders are sent by FedEx. FedEx generally delivers within 3-4 business days, but note that customs clearance into your country may cause additional delays (sometimes up to three weeks).

Please note that you are responsible for all duties and taxes upon delivery. Your local Customs Office will help you determine what will be due. FedEx will contact you once your shipment has cleared customs to collect the total amount due. Refused shipments that are returned to us will be refunded less shipping charges.

Delivered international orders are non-returnable.

Guarantee

All items available for sale at Erie Basin are guaranteed to be as described, including their condition, approximate dates of manufacture, and descriptions of gemstones, metals, and any other materials.

For pieces with diamonds over 0.49ct we obtain certificates from an independent laboratory (usually EGL or GIA). Because GIA only grades loose diamonds and removing them from antique rings often poses a risk to their mountings, we frequently use EGL USA. But for diamonds over 1.99ct, we always obtain a GIA report.

We make every effort to ensure that our antique pieces are wearable and in good structural condition (taking special note of the security of gemstones) when sold. But due to the nature of antique jewelry, it must be sold as-is.

Please note that all jewelry—both antique and new—is susceptible to damage and requires preventative measures and periodic maintenance. Certain antique pieces require additional care, and we’re happy to discuss what pieces would be appropriate for your lifestyle. As a general rule, we discourage wearing all jewelry while swimming (because of the risk of loss), exercising, or moving heavy furniture.

We strongly encourage insuring jewelry purchases.

Our Pricing

You can rest assured that negotiations are never necessary to receive our best price. As a matter of fairness and simplicity we always list our lowest prices.

Online Return Policy

Returns of unaltered items in their original condition shipped to US addresses are accepted within 10 days of receipt of your order for a refund or store credit, less shipping costs. All returns must be approved in advance by Erie Basin. Special orders and items that have been resized, altered, or custom made are non-returnable. Shipping costs are non-refundable, and all costs for return shipment are the responsibility of the customer. Returns are not accepted after 10 days from receipt at your shipping address.

Online purchases made with the "In Store Pick-Up" option selected may be returned within 10 days of the purchase date.

Please note that due to customs and duty fees, items shipped to addresses outside of the United States are non-returnable.

Returns may also be made in person to Erie Basin during business hours within 10 days of receipt.

In Store Return Policy

Returns of unaltered items in their original condition purchased in person at Erie Basin’s Brooklyn store are accepted within 7 days of purchase for exchange or store credit only. Special orders and items that have been resized, altered, or custom made are non-returnable. Store credits expire one year after the original issue date.

Your Account

If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Erie Basin will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. As well, you could be held liable for losses incurred by Erie Basin or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Erie Basin immediately of any unauthorized use of your account and/or password(s), or other breach of security.

Orders and Price

We reserve the right at any time after receipt of your order to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

Online Payment Options

We accept Visa, Mastercard, American Express, and Discover for online purchases. For security purposes please do not send cash or include your credit card details in any email communication.

Gift Options

If you purchase is a gift, please select that option at checkout. An option to include a personal message will be included. A receipt will be omitted from the package.

Sales Tax

Applicable taxes will be charged on total merchandise and service fees, including shipping and handling, for orders shipped within New York state.

Charging Your Credit Card

Once your order is placed, your credit card will be charged. You will only be charged for the items that are shipped to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

Shipping Policy

We offer $15 flat rate shipping to addresses within the United States. All shipments are insured to their purchase price, and sent by UPS. All orders over $2500 ship by UPS Next Day. Orders below $2500 ship by UPS Ground unless otherwise requested. Upgrades to Next Day shipping are available for $45. All orders must be signed for.

Please note that we only ship on Wednesdays, Thursdays, and Fridays. Orders received on those days before 2pm EDT will ship the same day. Orders received after 2pm EDT Friday will ship the following Wednesday. Orders are not processed or shipped during scheduled closures of Erie Basin. Please see our hours for more information.

Please note that UPS does not deliver to PO boxes.

International Shipping

We offer $125 flat rate shipping to Australia, Canada, Germany, Hong Kong, Norway, New Zealand, Puerto Rico, Singapore, Saudi Arabia, Sweden, Turks & Caicos, United Kingdom, US Virgin Islands, British Virgin Islands. Because of our insurance we are unable to ship to other countries at this time. International orders are sent by FedEx. FedEx generally delivers within 3-4 business days, but note that customs clearance into your country may cause additional delays (sometimes up to three weeks).

Repair Policy

We are happy to assist with repairs or alterations of jewelry items purchased from Erie Basin whenever possible, but please be aware that certain antique pieces may be impossible to repair. Items needing repair or alteration can be shipped or brought in person to Erie Basin. If you would like to ship it to us, please email us first for shipping instructions. Once received, we’ll provide you with a quote for the work. Unfortunately we are not able to handle repairs or alterations for pieces not originally purchased from Erie Basin.

Privacy Policy

Erie Basin shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at www.eriebasin.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately. We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out by clicking unsubscribe on the bottom of our emails or by contacting us at info@eriebasin.com with "REMOVE" as the subject header. Erie Basin uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features. We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

Security Policy

All order information sent to eriebasin.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL

Terms

Site Content
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. You agree that it is your responsibility to monitor changes to this Site.

Electronic Communications When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such agreements, notices, disclosures or communications be in writing.


Trademarks
All trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of Erie Basin or its affiliates. Erie Basin and its affiliates' trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of Erie Basin. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of Erie Basin, and may not be copied, imitated, or used without the prior written permission of Erie Basin. All other trademarks, registered trademarks, product names and company names or logos used on this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of Erie Basin or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing Erie Basin or its affiliates' names, trademarks, or product names without our express written consent.

Copyright
All content (including text, images, graphics, and site design) within eriebasin.com is protected by worldwide copyright and other proprietary laws and treaty provisions. Erie Basin and eriebasin.com grants users of the site a limited license to access and make personal use of the site. No part of this site may be downloaded, duplicated, modified, or sold without written authorization from Erie Basin. Users agree not to access this site by means other than that provided by eriebasin.com. Disclaimer Of Warranties And Limitation Of Liability

This Site including its content is provided by Erie Basin on an as-is basis without warranties of any kind (expressed or implied), and all warranties are disclaimed. Erie Basin makes no representations or warranties that this Site or its content is free of errors, makes no warranties that this Site or its server(s) are free of harmful components or viruses even if Erie Basin has been advised of possible damages arising, and is not responsible for errors or omissions relating to pricing, text, or any other content on this Site. Use of this Site is at your own risk.

Applicable Law
By accessing, browsing or using this Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and Erie Basin or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms or any product or service offered or displayed on this Site shall be filed and adjudicated only in the federal or state courts located in the City of New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Erie Basin or any of its affiliates.

Material You Submit
You are responsible for any material you may submit via this Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload, distribute or otherwise publish through this Site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the site. If you do submit material, and unless we indicate otherwise, you grant Erie Basin and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. And you grant Erie Basin and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this Site will be handled in accordance with the Site's Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Erie Basin for all claims resulting from content you supply.

Entire Agreement
These Site Terms, our Privacy Policy and all other policies or operating rules posted on this Site constitute the entire agreement between the user and Erie Basin with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. Any rights not expressly granted herein are reserved. If you have any questions or suggestions regarding our Site Terms, please contact us at: info@eriebasin.com.